merci.

Request account deletion

You can ask Symphia to delete your Merci account and associated personal information. You do not need to sign in to make a request.

How to make a request

1. Email support@symphia.ai with the subject Merci account deletion request.
2. Tell us the email address used for your Merci account and the name of your hotel or property. Sending the request from your account email helps us verify it.
3. We may ask for information needed to verify your identity and clarify which account or records your request concerns. Please do not send passwords, sign-in codes, card numbers, or bank details.

Hotel-managed information

Your hotel manages your staff profile, property access, gratuity allocations, and payroll records. If your request concerns information that Symphia processes for your hotel, we will support the hotel in responding. You can also contact your hotel administrator directly.

Records that may need to be retained

Some transaction, payroll, audit, or security records may need to be retained to meet legal obligations, resolve disputes, protect against fraud, or maintain required financial records. The information affected and any applicable retention requirements depend on the request and the hotel's responsibilities. We will explain any limits that apply when responding; account deletion does not mean every financial record can be erased.

For information about how Symphia handles personal data and privacy requests, read our Privacy Policy.